Refund Policy
Returns Policy
Overview
This policy outlines the terms for returns and refunds on goods or services purchased through the online store operated by MEZZO FURIOSO.
Eligibility for Returns
To qualify for a return, items must be unused, in the same condition as received, and returned in their original packaging.
Non-Returnable Items (Goods)
Certain items cannot be returned for a refund, including:
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Perishable goods (e.g. food, flowers, newspapers, magazines)
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Intimate or sanitary items (e.g. underwear)
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Hazardous materials, flammable liquids, or gases
Non-Returnable Services
Some services are non-refundable, including:
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Services that begin immediately upon purchase (e.g. downloadable software)
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Gift cards or gift wrapping services
Consumer Cancellation Rights (14-Day Cooling-Off Period)
Under the Consumer Contracts Regulations, you have the right to cancel your purchase within 14 days of delivery. If you do so, you are entitled to:
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A full refund of the purchase price
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A refund of the original delivery charges
Please note: you are responsible for the cost of returning the item.
Standard Returns Policy
If you change your mind within 14 days and the item is not faulty or misdescribed, you are entitled to a full refund of the purchase price and original delivery costs, subject to the conditions above.
Faulty or Misdescribed Items
If your item is faulty, not functioning correctly, or not as described, please contact us before requesting a refund. We will aim to resolve the issue promptly.
How to Return an Item
If you wish to return a physical product, please contact us in advance to notify us of the return.
For non-physical products or services, please contact us for guidance on the return or refund process.
Refund Processing
Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 48 hours.
Please note that card payments may take several days to appear in your account, depending on your bank or card provider.
Delayed Refunds
If you have not received your refund within 10 days of confirmation, please:
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Check your bank or card statement
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Contact your bank or card provider
If the issue persists, please contact us for further assistance.
Discounted Purchases
If you used a discount code or voucher, only the amount you actually paid will be refunded, not the original listed price.
Sale Items
Items purchased during a sale may not be eligible for a refund if you change your mind. If you are unsure, please contact us before making your purchase at: contact@mezzofurioso.com
or write to us at:
MEZZO FURIOSO, Level One, Basecamp, 49 Jamaica St, Liverpool, L1 0AH